Troubleshooting

Cannot sign in

Confirm that the user has an email-format account and the required role for the beta app. The login uses your email address. Internal system usernames are not valid login credentials.

Page is hidden or blocked

Check role and module access. Protected pages and Flora actions are filtered by the current user.

If another user can see the page, compare roles, modules, and tenant access before reporting a product issue.

Knowledge search has no results

Confirm that the document was uploaded, processed, and approved when validation is enabled. Chat searches approved production knowledge, not rejected or unapproved staging material.

Also confirm that the question belongs in tenant knowledge. Product-help questions should use public platform docs, not private knowledge-base search.

Flora used the wrong source

Ask the question again with the source you expect. For example, say "search product docs" for HeyFlora feature help, or "search our knowledge base" for uploaded company documents. If the issue repeats, check the selected agent and tool policy.

Public docs search is unavailable

If the public docs index cannot be reached, you will see a clear unavailable message rather than unrelated results. A stale cached copy of the index may still serve recent results while the fetch recovers.